Store Policies
1. Return Policy and Conditions
Should the customer experience a DOA or manufacturer defect within the customer's respective warranty period, the customer must contact laptoplcdpanel.com via Email prior to the expiry of the customer's respective warranty. Once contacted, laptoplcdpanel.com will issue the customer a return merchandise authorization (RMA) number. The customer then has seven (7) calendar days to ship the notebook display in question. Laptoplcdpanel.com inspects all returns and reserves the right to return merchandise that does not meet the criteria.
laptoplcdpanel.com customers are responsible for the return shipping fees unless otherwise stated by an laptoplcdpanel.com sales associate. If the customer decides to return the notebook display for reasons other than those covered by the standard and extended warranties, the customer may be subject to a 25% restocking fee ( 25% of the screen purchase price) . If the customer's original screen is dim and the customer purchases a replacement screen that does not resolve the issue, the customer may be subject to the restock fee of 25% of the screen purchase price if the screen is returned to laptoplcdpanel.com. All returns must be the exact notebook display purchased and must include all original manufacturer and serial number labeling.
Should a customer experience receiving the wrong display, the customer may request an RMA number within 7 days of receipt of the display. The customer must return the display in its original condition.
All shipments from laptoplcdpanel.com have a film covering the screen. This protective film is used to prevent scratches. Customers are asked not to remove this film until the display is installed and confirmed in working order. If a display is returned to laptoplcdpanel.com with scratches, the customer may be charged a $25 fee.
2. Payment
laptoplcdpanel.com accepts Credit Cards (MasterCard and Visa),PayPal payments, U.S.Certified Cheques, Purchase Orders and Money Order.
3. Shipping
laptoplcdpanel.com offers various shipping options for Domestic (U.S.) destinations:
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- Standard: $10.95
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- Two Days: $18.95
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- Next Day: $29.95
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| For 2 Items |
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- Standard: $15.95
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- Two Days: $23.95
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- Next Day: $34.95
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Note: Shipping charges may vary for some US States.
Items are typically shipped the same day, if purchased before 7:00 pm EST. Laptop screens purchased on weekends, holidays or any time after the times above, will be shipped the following business day.
4. Dead Pixels
A dead pixel is a defective sub-pixel within the LCD screen. Often times they show up as red, white, green or blue dots on the screen that don't change color. Industry standards allow two (2) dead pixels on a display. If three (3) or more appear on the screen while under the warranty period, laptoplcdpanel.com will replace the screen.
5. Compatibility
Laptop makers may use many different screens when manufacturing Laptops. One Laptop may have a Chi Mei screen in it and another Laptop of the same model may have a Chunghwa screen in it. There is no difference between the two screens other than who manufactured it. The screens are compatible and will function the exact same.
6. Your Privacy
We understand our customers' concerns regarding the privacy of the information they share with us. We hold our customers, and the information they share with us, in the highest regard. Maintaining your privacy is critical to us. We will not sell, share, or rent your information to others in any ways different from those disclosed in this statement. Please take a moment to read our Privacy Policy for a better understanding of the measures we take to protect you and the information you share with us.
We collect information to:
- Rapidly and accurately fulfill your order.
- Improve your shopping experience.
Our goal is to provide our customers with the highest level of service possible. From your first visit to our web site to the delivery of your order, we want you to be completely satisfied with the experience.
During the order process and while creating an Account, you are prompted to supply us with your contact, billing, and shipping information. This information must be provided in order to complete a purchase and is used to complete your order and contact you regarding your order.
To process your order, we require you supply us with your correct billing, shipping and contact information.
The transfer of this information is secure and cannot be received or read by others.
Your information is only shared when necessary to complete your order (i.e., your credit card and billing information is shared with our bank for authorization and your delivery address is shared with our shipper).
 Privacy and Security |
